Privacy Policy

1. Introduction

Welcome to EricaDiazTeam.com (the “Site”), operated by The Erica Diaz Team, a real estate company based in Winter Garden, Florida. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website.

By accessing or using our Site, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Home address (if provided in forms)

  • Property preferences or search criteria

  • IP address and geolocation data

  • Information submitted through chatbot, contact forms, or scheduling tools

b. Non-Personal Information

  • Browser type and version

  • Device type

  • Pages visited on the website

  • Time spent on pages

  • Referral source

3. How We Collect Your Information

  • Directly from you: When you fill out a form, sign up for a newsletter, request a home valuation, schedule a consultation, or use our chatbot.

  • Automatically: Through cookies and tracking technologies when you browse our website.

  • Third-party services: Such as Google Ads, Meta Ads (Facebook/Instagram), Google Analytics, and Make.com integrations.

4. Use and Disclosure of Personal Information

We use your information to:

  • Respond to inquiries and provide real estate services

  • Send you updates, newsletters, and marketing communications

  • Improve user experience and website performance

  • Analyze website traffic and campaign performance

  • Customize property recommendations and services

  • Comply with legal obligations

We are committed to protecting your privacy. We do not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes or any other unauthorized uses. Your information is used solely to provide the services you request and to communicate with you regarding those services. Any sharing of personal information is limited to trusted service providers who assist us in operating our website and conducting our business, and only under strict confidentiality agreements.​

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking tools to:

  • Analyze user behavior on our Site

  • Personalize content and ads

  • Retarget visitors with relevant marketing

  • Monitor email open rates and engagement

You can manage cookie preferences through your browser settings or opt-out of targeted advertising via optout.networkadvertising.org.

6. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties, including:

  • CRM providers (e.g., Follow Up Boss)

  • Email marketing platforms (e.g., Mailchimp, ActiveCampaign)

  • Advertising platforms (Google, Facebook, Instagram)

  • Web analytics services (Google Analytics)

  • Automation platforms (e.g., Make.com)

These providers are contractually obligated to protect your data.

7. Your Rights and Choices

Depending on your location, you may have rights under privacy laws such as:

For California Residents (CCPA/CPRA):

  • Right to know what personal data is collected

  • Right to delete personal data

  • Right to opt-out of the sale of personal data

  • Right to non-discrimination for exercising your rights

For EU/EEA Residents (GDPR):

  • Right to access, correct, or delete your data

  • Right to data portability

  • Right to restrict or object to processing

  • Right to withdraw consent

To exercise your rights, please contact us at [email protected].

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. You may request data deletion at any time.

9. Data Security

We implement industry-standard security measures, including SSL encryption and restricted access to personal data, to protect your information from unauthorized access or disclosure.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect data from children without parental consent. If we become aware of such data, it will be deleted promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Erica Diaz Team
Winter Garden, FL
Email: [email protected]
Phone: (407) 904-2702

14. Communication Consent

By submitting a form on our website or contacting The Erica Diaz Team through any of our communication channels, you expressly consent to receive communications from us via:

  • Text messages (SMS)

  • Voicemail messages (including ringless voicemail drops)

  • Email and phone calls

These communications are intended to assist with your real estate inquiry, provide updates on property listings, schedule appointments, and answer your questions.

You may opt out at any time by replying “STOP” to text messages or by contacting us directly at [email protected] or (407) 904-2702.

We respect your privacy. Your contact information will remain confidential and will not be sold or shared with third parties for marketing purposes.

Terms of Service

1. Acceptance of Terms

1. Acceptance of Terms and Conditions

By accessing or using our website, services, or communication tools, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided

EricaDiazTeam.com offers real estate services including but not limited to property listings, home valuation, lead capture via forms and chatbots, market updates, and community information.

3. User Responsibilities

You agree not to use this Site for:

  • Any unlawful activity

  • Misrepresenting your identity

  • Interfering with the functionality or security of the Site

4. Intellectual Property

All content, logos, and trademarks on the Site are owned by the Erica Diaz Team or licensed to us. You may not reproduce or distribute any content without written permission.

5. Limitation of Liability

We make no guarantees regarding the accuracy or completeness of the information provided. We are not liable for any damages arising from your use of the Site.

6. Third-Party Services

We may use or link to third-party platforms like Google, Facebook, or CRM tools. We are not responsible for their content or privacy practices.

7. Termination

We reserve the right to suspend or terminate access to the Site at our discretion, without prior notice.

8. Governing Law

These terms are governed by the laws of the State of Florida, USA.

9. Contact

Questions? Email [email protected]

Cookie Policy

Effective Date: April 21, 2020

What Are Cookies?

Cookies are small data files stored on your browser to help websites remember information and improve user experience.

How We Use Cookies:

  • To track website performance (Google Analytics)

  • To deliver personalized ads (Facebook Pixel, Google Ads)

  • To store user preferences

  • To enhance site security and functionality

Types of Cookies We Use:

  • Essential Cookies – Required for basic functionality.

  • Performance Cookies – Help us improve the website.

  • Marketing Cookies – Used for ad targeting and retargeting.

Managing Cookies

You can control cookie settings through your browser or opt out of ad targeting via:
https://optout.aboutads.info/

📄 Data Processing Addendum (DPA)

Effective Date: April 21, 2025
This DPA forms part of the Privacy Policy for ericadiazteam.com.

1. Definitions

  • Controller: Erica Diaz Team

  • Processor: Any third party (e.g., Follow Up Boss, Google) processing personal data on our behalf

2. Scope

This DPA applies to the processing of personal data subject to GDPR, CCPA, or equivalent data privacy laws.

3. Processing Purposes

Personal data is processed to:

  • Provide requested services

  • Facilitate communication

  • Comply with legal requirements

4. Subprocessors

Authorized subprocessors include but are not limited to:

  • Google LLC

  • Meta Platforms, Inc.

  • Follow Up Boss

  • Make.com

  • Mailchimp

We ensure all subprocessors comply with data protection obligations.

5. Data Subject Rights

We will assist data subjects in exercising their rights, including access, rectification, deletion, and portability of data.

6. Data Transfers

When data is transferred internationally, we rely on safeguards like Standard Contractual Clauses (SCCs) or equivalent mechanisms.

7. Security

We implement appropriate technical and organizational measures to ensure data confidentiality and integrity.

8. Duration

This DPA remains in effect as long as Erica Diaz Team processes personal data.

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Erica Diaz Team

CONTACT US

Phone: (407) 904-2702
On Call: Everyday, 8AM – 8PM
Office Hours: 9am – 5pm, Monday – Friday
Weekends By Appt.
Address: 326 S Dillard St, Winter Garden, FL. 34787

Erica Diaz, P.A. DBA Erica Diaz Team. MLS License #261211327. Brokered by Homevest Realty.

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